Clients reviews about Almond Hearing

Frazer is a highly skilled and intuitive audiologist. As someone who is autistic and sensitive to sound, I need my hearing aids to be about more than just correcting hearing loss — they also have to feel comfortable for my nervous system. If my hearing aids had been programmed in the standard way, the sound would have been far too loud and harsh for me. Frazer truly listened to and understood my needs. He carefully programmed my hearing aids to accommodate my sound sensitivities, while still giving me clear, high-quality hearing. I’m so grateful for his understanding and expertise, and so glad to have found him and Almond Hearing. From the moment you arrive, you’re met with warmth and kindness — the reception staff are friendly, welcoming, and genuinely caring, making every visit feel relaxed, supportive, and well looked after. ~ des

Mum has been a patient of Frazer for several years now and I cannot rate the level of professionalism, expertise and standard of care provided, highly enough. The Phonak hearing aids purchased along with custom made shells far exceed those supplied on the NHS and have made an incredible difference to Mum’s hearing and quality of life. That combined with regular micro suction wax removal ensures her hearing remains the best it can possibly be for her severe hearing loss. Frazer has a very caring attitude and nothing is too much trouble; I can honestly say that Frazer goes above and beyond for his patients and have no hesitation in highly recommending Almond Hearing to anyone seeking expert audiology services in the area. ~ Alyson S

Fraser assessed my hearing some 2 and a half years ago and yesterday I went back to be checked again as I felt that things were not as good as they might be. As he was previously, Fraser was very thorough in his assessment and explained each step carefully. Fraser removed wax from both of my ears before running the hearing tests which showed that my hearing loss is mild to moderate. But Fraser did not try to sell me a hearing aid and explained that given my age (72) and that my latest test results were the same as a few years ago they were not necessary. That gives me great confidence in his integrity. If and when Fraser tells me I should buy hearing aids I will not hesitate to do so. ~ Brian H

The Expertise and knowledge is second to none. By far the best team of Hearing Care professionals bar none. But, it’s not just this. The whole service including aftercare, which is imperative, is Awesome. If you need help then these are people for you. I’ve been using them for many many years now. 10/10 from start .... it never finishes but a 10 anyway. From a cost perspective as well, you get the best overall value for money. I wouldn’t say I was satisfied though, I would say I am delighted. I did actually cry when I got my most recent aids, the sound was just so good. Thank You John, Steven and Alison. ~ Don P

New premises on the Crichton site are well-equipped and attractive with no parking difficulties. However, I was unaware that they had moved premises and was therefore a little late for my appointment. I did suggest to Leanne that it might be a good Idea to add a brief note to text messages when reminding patients of their appointment that they had moved premises. Efficient and effective service from Iain over the past couple of years to remove wax in ears every 6 months. Excellent and thank you again. ~ John H

Fraser and Ian helped my Mum (in her 90s) tremendously, we thought she needed a hearing aid but in fact wax removal solved the problem and has made a huge difference to her quality of life. It turned out that more than one visit was necessary to remove it all but there was no additional charge and no attempts to sell hearing aids (or even a hearing test) - I am not sure we'd have had the same outcome if we'd gone to a High Street chain. Very happy indeed. Thanks too to the office staff who are very friendly and extremely helpful. ~ Keith M

Attended an appointment today for ear wax removal. The clinic is pristine and in a great location on the Crichton Campus. The clinician, Frazer, was very professional and knowledgeable, explained everything he was doing and why. The process (micro-suction) was completely painless and successful. I was warned in advanced that it would be noisy but it really was no big deal. Should probably have done this a while back! Thanks to Frazer and Karen for all their help. Very happy. ~ John S

For my wife and I to be seen by Frazer involves a 120 mile round trip, there is a very good reason for this, we know with certainty when we leave the premises our hearing will be the best it possibly can be, thorough, meticulous ever the professional Frazer will not rest until 100% perfection has been achieved, life changing for me, I can hear birds (which have eluded me for many years), television, just everything is so much easier now. ~ Robert B

I've been a client of Almond Hearing (formerly Castle Hearing) for several years now and have always received first class service. My recent visit was for micro-suction ear wax removal and, as usual, Frazer was polite, friendly and efficient..........job done painlessly in just a few minutes. Friendly staff and a lovely new clinic in the Crichton. Thoroughly recommended! ~ John R

My partner has troubles with wax build-up and finally booked himself in for treatment this week. He was really impressed with the technician, who was friendly, helpful and really knowledgeable. Treatments like this can be really nerve-wracking or sometimes just awkward but the gent at Castle really put him at ease and the time passed quickly with no issues at all. Thoroughly recommend! ~ Charly F

Very friendly staff, the Clinician Nicola made me feel very welcome, very attentive regarding the issue and my worries and put my mind at ease. At first I thought it was a bit expensive when making the appointment but after the treatment and speaking to the staff i would say it was very much worth it. Thank you ~ Oliver W

Had a very bad wax problem in both my ears, was a difficult job to remove but my clinician Nicola was fantastic. Talked me through every step of the process and was very comforting and knowledgeable. The other staff are friendly and accommodating so really amazed with the service, you are in safe hands there. Would have put 10 stars if i could! ~ Sean S

Great experience with Fraser and Karen at Almond hearing. Very accessible with good parking at the Crichton grounds. Taken on time. Very thorough assessment with clear explanation of what was involved with treatment. Procedures completely pain free. Will definitely be back in the future. Many thanks ~ Pete

It’s my first visit. I was diagnosed with a blocked ear and advised to have the blockage removed. I went on line and found Almond Hearing. I made an appointment. The staff from reception to the technician were extremely friendly and helpful. I recommend Almond Hearing. ~ Paul G

After an attentive review of my blocked ear problem, microsuction procedure resolved the issue. I was then recommended for a follow-up appointment to monitor potential future issues. Clear and helpful advice throughout. Such a relief to hear clearly again! Thank you. ~ Anthony L

You won't find a better audiologist than Fraser. I have received outstanding help and aftercare from him over the last 12 months and I am very grateful for that. I have been a client of Castle Hearing for over 6 years and have never received anything but excellent service. ~ Nick G

Excellent, efficient and effective service from Ian over three visits to remove very stubborn blockage in one ear. New premises on the Crichton site are well-equipped, attractive, accessible and, importantly, with no parking difficulties. ~ Fraser S

They may have moved premises but the service is still excellent. Over the years Frazer and Iain have restored my ability to hear, and as such have restored my sanity. Caring professionals who I can thoroughly recommend. ~ Kerr N

Frazer was great with my father when getting his ear wax removed. Happy to recommend to anyone looking to get their hearing tested or ear wax removed. ~ Will B

Almond hearing has been the best ear treatment I have received since I required hearing aids , very friendly and clear advice , extremely helpful at reception as well . ~ Frank M

Fantastic place. Great helpful staff and affordable. Had ears sorted with micro suction. Wow! NHS doctors couldn't sort my issue that she been on going for years. These guys did. ~ Liam S

Friendly and polite staff and an excellent service. I have used Almond Hearing (formerly Castle Hearing) a number of times over the years and have always received a first class service. ~ Chris S

Easy parking , then good service easy to understand for your problems with your ears , recomend to anyone 😁👍🏻. ~ Brian

Susie and Karen were professional and friendly. Frazer was brilliant,efficient and polite when requesting a head adjustment. I was very impressed. ~ John M

Reviews from our customers

Find us on social media